Refund policy
Returns & Exchanges
We hope you are delighted with your purchase. However, should you wish to arrange a return or exchange, we offer a 14-day return period on eligible items, commencing from the date of delivery.
Non-Returnable Items
To uphold our standards of quality and hygiene, certain pieces are excluded from change-of-mind returns and exchanges.
Pierced Jewellery – Earrings and jewellery sets containing earrings, including choker, necklace, pendant and tikka sets.
Head Jewellery – Tikkas, earring chains and jhumars.
Henna Products – All Henna Tattoos
Bespoke Jewellery – Pieces made to individual specifications or personalised for you.
Damages & Concerns
Every piece is carefully inspected before leaving us. In the unlikely event that your order arrives damaged, defective or incorrect, contact our customer care team as soon as possible with your order number and clear photographs so we can assist you promptly.
Returns & Exchanges
Eligible pieces must be returned in their original condition, unworn and unused, complete with their original packaging and accessories.
To arrange a return or exchange, contact us at support@ahseya.co.uk within 14 days of receiving your order.
Once your request has been reviewed, our team will provide the necessary return instructions. Items sent back to us without first requesting a return will not be accepted.
Where handling beyond what is necessary to inspect a piece has diminished its value, an appropriate deduction may be made from the refund.
Refunds
Upon receipt, all returned items are carefully inspected. Once your refund has been approved, it will be issued to your original payment method within 5–10 working days.
Delivery & Return Costs
Return postage is the customer's responsibility. We recommend using a tracked delivery service as we cannot be held responsible for lost or missing items.
Delivery charges are non-refundable.
International Orders
International customers are responsible for any applicable customs duties, import taxes and clearance fees imposed by their destination country, as well as return postage costs. Original shipping charges are non-refundable.
Sale Items & Gift Cards
Sale items are subject to our standard returns eligibility requirements. Gift cards are non-refundable.
Natural Gemstones
Our jewellery features carefully selected natural gemstones, each with its own distinctive characteristics. Subtle variations in colour, clarity, texture and natural inclusions are part of their inherent beauty and are not, in themselves, considered defects or faults.
Customer Care
Should you require any assistance with your purchase, you can contact us here: support@ahseya.co.uk